Please note: As from Tuesday 2nd January 2018, the surgery will be closed between 1pm and 1.30pm. Phone lines are still open as normal
COUGHS AND COLDS
Your local Pharmacist may be able to help
You can use the scheme if you are registered with a GP surgery in the Hull area, don't pay for your prescriptions and are suffering from one of the following conditions set out below:
The service is confidential as pharmacists are bound by NHS confidentiality Regulations and the Data Protection Act. You should take evidence of your identity - eg NHS number.
You may still need to visit your GP if the pharmacist advises this or if you need to obtain medication that can only be issued on prescription. The service is available from participating pharmacies at the times specified by them.
URGENT OR EMERGENCY
A doctor is normally present at the surgery during normal opening hours to deal with URGENT cases. When the surgery is closed, if you require urgent medical assistance which cannot wait until the surgery re-opens, please call telephone number 111. Calls to the NHS 111 service are free from both landlines and mobile phones.
If you have a
LIFE-THREATENING MEDICAL EMERGENCY
please dial 999.
Please remember that 999 calls are for emergency situations and not for routine care which could wait until the surgery re-opens. The EMERGENCIES page on this website gives guidance on EMERGENCIES.
All consultations are by appointment. You can make an appointment by calling at reception or telephoning. You can also book on-line. See link below. Please make a separate appointment for each person. If you are delayed or unable to keep your appointment, please inform us as soon as possible as appointments are in great demand and someone else could be seen in your place.
We try to run to time as far as possible. Inevitably, an appointment can run over time, so please bear with us if you have to wait. Urgent cases have priority at all times.
Please ask the receptionist if you would like to see a particular doctor. Patients are able to consult any of the practice doctors or nurses. The practice will try to comply with such requests and you will normally see the GP of your choice.
MEDICAL EMERGENCY RING 999
GP APPOINTMENT RING 826457 OR
NHS walk-in centres (WICs) offer convenient access to a range of treatment. WICs are managed by Clinical Commissioning Groups.
infections and rashes
blood pressure checks
fractures and lacerations
emergency contraception and advice
vomitting and diarrhoea
insect and animal bites
minor cuts and bruises
minor burns and strains
Stop smoking support
For more information on the above visit the Health A-Z section link.
NHS WICs are usually managed by a nurse and are available to everyone. Patients do not need an appointment. Most centres are open 365 days a year and outside office hours. Some newly opened centres may offer different opening hours during their first few months.
They have proved to be a successful complementary service to traditional GP and accident and emergency services. Some NHS WiCs offer access to doctors as well as nurses. However, they are not designed for treating long-term conditions or immediately life-threatening problems.
Some walk in centres and minor injuries units may not treat young children. The decision lies with the WIC or minor injuries unit and is based on the capacity, resource or skill levels available. Please contact your local WIC or minor injuries unit in advance if you are not sure if you or your child can be treated there.
We are delighted to report that most patients advise us in good time if they find themselves unable to attend their booked appointments with the doctor or nurse.
If you are not able to attend your booked appointment, please let us know immediately so that the appointment can be offered to another patient. This is vital to the efficient running of the surgery especially during busy periods.
If you are not able to attend a hospital appointment please contact the hospital directly
Please tell us immediately if your are not able to attend your appointment.
Evenings and Weekends
Patients registered with a GP in Hull have access to routine pre-bookable appointments at three locations across the city on evenings and weekends.
Appointments can be booked through your registered GP practice or by calling 01482 247111 and asking to book an appointment with Access+.
Appointments are currently available at:-
Bransholme Health Centre - Lift A, Floor 2
East Park Practice
Wilberforce Health Centre
Further information available at:-
Due to the changing situation regarding the Coronavirus outbreak we recommend accessing the latest advice by clicking the red box (above).
In general, having read the information provided, if you believe that you may have the virus, do not come to the surgery. Instead follow the national guidance on what to do.
During the current outbreak, in order to reduce the number of people coming in to the surgery all our patients will receive a telephone triage or telephone appointment.
Please be aware that as a consequence, our telephone lines will be even busier than usual. Our staff are doing their very best to answer each call in turn.
NHS 111 Service can also advise you about the opening times and locations of a wide range of health services appropriate to your needs - including:
MINOR INJURIES UNITS NEAR YOU
NHS WALK-IN CENTRES
MENTAL HEALTH SERVICES
OTHER HEALTH SERVICE
GP OUT OF HOURS SERVICE
When its less urgent than 999
if the surgery is closed or
if you need health advice
24/7 all year round
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Sutton Manor Surgery
St Ives Close
PHONE: 01482 826457
General enquiries: email@example.com